Vanilla Phone LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website, services, virtual numbers, pay-as-you-go credits, call recording, and transcription features ("Services").
1. Information We Collect
We collect:
- Account Information: Name, email, phone number, billing details, payment information.
- Usage Data: Call logs, duration, numbers dialed/received, IP address, device info.
- Call Content Data: If you enable recording/transcription: audio recordings, transcripts, metadata.
- Payment Data: Transaction details (processed by third-party providers).
- Communication Data: Support tickets, emails, chat interactions.
2. How We Collect Information
- Directly from you during registration, payments, or support.
- Automatically via cookies, logs, analytics tools.
- From third parties (payment processors, identity verification).
3. How We Use Information
To:
- Provide and maintain Services.
- Process payments and manage subscriptions/credits.
- Enable optional recording and transcription (you control activation).
- Improve Services, prevent fraud, ensure security.
- Comply with legal obligations.
- Communicate updates, support, billing.
4. Call Recording and Transcription
- Features are optional and user-controlled.
- We process recordings/transcripts only to provide the feature.
- You must inform all call participants of recording/transcription and obtain required consent (one-party or all-party depending on jurisdiction).
- We do not listen to or review content except for support, abuse detection, or legal requirements.
- Recordings/transcripts stored securely; access limited to you (and us as necessary for Service delivery).
5. Sharing Information
We share with:
- Service providers (hosting, payment processors, analytics).
- Affiliates for operations.
- Authorities if required by law, subpoena, or to protect rights/safety.
- In business transfers (merger, sale).
We do not sell personal information.
6. Data Storage and Security
- Data stored in secure cloud environments (U.S.-based).
- Use encryption, access controls, regular audits.
- No absolute security guarantee.
7. Data Retention
- Account/usage data: While active + reasonable period after termination.
- Recordings/transcripts: Until you delete or account terminates (up to 12 months default; configurable).
- PAYG/payments: 7 years for tax/legal compliance.
8. Your Rights
Depending on location (e.g., CCPA, GDPR):
- Access, correct, delete data.
- Opt out of or restrict certain processing.
- Request portability.
- Withdraw consent (where applicable).
- Lodge a complaint with a supervisory authority (e.g., in the EEA, your local data protection authority).
Contact support@vanillaphone.com. We respond within legal timeframes.
9. International Transfers
Data processed in U.S. We use safeguards (e.g., Standard Contractual Clauses) for transfers outside your region.
10. Children's Privacy
Services not for children under 18. No knowing collection from minors.
11. Changes to Policy
We may update with notice (email or site posting). Continued use constitutes acceptance.